FAQs
26 November 2021 2022-11-24 15:02FAQs
Frequently asked questions about the Hoofbeat system
If you have any additional questions regarding the Hoofbeat system? Feel free to contact us trough support@hoofbeat.nl
SOFTWARE
Can it detect lameness?
Lameness can be detected by a certified person like a veterinarian. Hoofbeat detects differences in left and right which might indicate lameness. It can also detect differences over time.
In what language is Hoofbeat available?
It’s available in English, Dutch, German, Spanish, Polish and French.
Can you put all the information on an USB stick?
No, that’s not possible.
Can I use Hoofbeat for gallopping?
Not yet, but that might be possible in future.
Can it be used with a rider on the horse?
Yes.
Is landing including loading phase?
No, landing is the impact until the hoof stands still, loading is in the stance phase.
When the ground is a bit slope or uneven, can you still do an accurate measurement?
Yes, but you will see that the behaviour of the horse will be different. In case of a slight slope please try both ways, the hoof angle will be calculated from these both measurements.
When I'm offline, can I still compare all data?
Yes, all data is stored on the tablet, so you can compare all data offline.
When I don't want to extend the license fees after two years, is all data gone?
No. The data will be saved for one year on the Hoofbeat server, but the Hoofbeat app on the tablet will not be accessible anymore. When you decide to subscribe again within the same year all data and the Hoofbeat app will be available again.
Can I install the Hoofbeat app to my smartphone?
Can I share the data with my client or the veterinarian?
Yes, there is a share button in the app which will generate a screenshot of the current page.
Can I measure tölt?
Not yet, but it might be a development for the future.
HARDWARE
Can I use my own tablet?
No, it is a closed system and works only on the Hoofbeat tablet.
Can Hoofbeat be used in winter?
Yes, but it’s not possible to charge the sensors below 0 degrees Celcius.
When is it possible to measure the hind feet?
Not yet, we are working on it.
Whats the price of a replacement sensor
You can buy the new sensors online, click here.
Sometimes my sensors won't seem to connect with the app?
When you activate the sensor on by holding it to the remote control, just do this shortly, one or two seconds is enough. When the light turns on, it is already.
My remote control gives several flashes (different colors)
Please visit this page for the manual where all the different lights are explained!
FINANCIAL
Can it be bought without the yearly license fee?
No, the hardware only works with software, the software license will expire after 2 years.
When the sensor breaks or gets lost, what will a new sensor cost?
You can buy the new sensor online, click here.
Can I share the system with another person?
That is possible if the other person buys an extra user’s license.
What is the guarantee on Hoofbeat?
See terms of use, click here.
What are the costs of the Hoofbeat motion map?
You can find the actual prices on this page.
What is the license fee for the Hoofbeat motion map after the first two years?
The license fees for the Hoofbeat motion map after two years will be € 50 per month.
GENERAL
Are there any workshops or clinics where I can see Hoofbeat in action?
Of course there are! We can imagine that you want to see it in real life to be stunned by what it will show what the naked eye cannot see. We therefor organise workshops on a regular basis in various countries.
You can find the events on our Facebook page.
If you want to see Hoofbeat in action, you can also contact our team farriers: Jonathan Nunn, Berni Prins, Rickert Wijnen, Tobias Villsen, Magnus Smederöd and Javier Palancares.
Sometimes they use it in their daily work and they are willing to share their experience.
How long does it take to learn to work with Hoofbeat?
Normally within an hour, there is a Quick Start Guide in the box to help you get started.
Is there a cheaper version available?
No, we have 1 product and that is the Hoofbeat set.
Is it possible to measure polo horses?
It is available for every horse in walk and trot.
In which languages are the workshops?
That depends on the country where the workshop will be given.
Can I add MRI reports or X ray pictures to the measurement?
That is not (yet) possible.
Can I also download the raw data?
No, due to legal terms we are not allowed to share the raw data.
Can I share the data with the owner or with the veterinarian?
Yes, there is a share button in the app which will generate a screenshot of the current page.
Is the manual available in other languages than English?
Yes, you can find it here.
The tablet is on "freeze", what to do?
Please press on/off button and volume button together for about 8 seconds. The screen will turn off and start up again. This accounts for the S2 and the newer version S5E.
How does Hoofbeat secure the data on the server?
It is described in the terms of use.
I can't upload my measurement?
Please check the following points:
- Please check your location service, it must be switched on for Bluetooth modus.
- Is it out of reach, because the sensors should be within 15 meters.
- Is your app active? You can close your app and re-open it.
What does the Hoofbeat motion map show exactly?
The Hoofbeat motion map is an animated representation of the entire stance phase: the moment of contact between the hoof and the ground. The initial ground contact, the movement during the stance phase and the direction of break-over. The Hoofbeat motion map shows all angles at which this occurs, for both walking and trotting, on both hard and soft surfaces.
Can I read testimonials of other farriers?
There are testimonials on our website, you can find them here.
Where can I find more information on Hoofbeat?
You can find more information on this page. If you have any questions please feel free to contact us.
